The future is looking very bright; it has been quite the past twelve months with every aspect of our life changing – I don’t think anyone would have ever expected or predicted the events that unfolded in March of last year. Almost a year later, various aspects regarding travel are looking radiant – demand has risen and countries are starting to welcome tourists again –… Read More

It certainly has been a few interesting days with the Singapore Airlines KrisFlyer call centre. I posted about how Singapore Airlines illegally cancelled my ticket because they claimed they cannot book Airbus aircraft on Alaska Airlines flights (essentially old Virgin America aircraft). How they determined this ridiculous rule is beyond me, but the fact that they actively found out that my ticket was issued and later… Read More

Singapore Airlines may have an incredible First and Business Class product with fantastic ground staff and flight attendants. However, when it comes to their call centre for general reservations and their mileage programme, KrisFlyer, the same can’t be said. Seriously, I’m not joking – even United agents are more competent than KrisFlyer agents. The problem with SQ phone agents is that they consistently: quote the wrong amount… Read More

SWISS currently operates a flight from Zurich to Muscat via Dubai. The flight lands in Dubai and continues to Muscat about an hour later and the awesome aspect of this flight is that SWISS has rights to transport passengers from Dubai to Muscat or Muscat to Dubai only – passengers do not need to fly to/from Zurich. SWISS’ daily flight to Dubai/Muscat is operated with… Read More