Singapore KrisFlyer Reinstates My (Illegally) Cancelled Ticket

by Dominik | 4 January 2019 | Singapore Airlines

It certainly has been a few interesting days with the Singapore Airlines KrisFlyer call centre. I posted about how Singapore Airlines illegally cancelled my ticket because they claimed they cannot book Airbus aircraft on Alaska Airlines flights (essentially old Virgin America aircraft). How they determined this ridiculous rule is beyond me, but the fact that they actively found out that my ticket was issued and later… Read More

Did Singapore Airlines Just Illegally Cancel My Ticket?

by Dominik | 29 December 2018 | Singapore Airlines

Singapore Airlines may have an incredible First and Business Class product with fantastic ground staff and flight attendants. However, when it comes to their call centre for general reservations and their mileage programme, KrisFlyer, the same can’t be said. Seriously, I’m not joking – even United agents are more competent than KrisFlyer agents. The problem with SQ phone agents is that they consistently: quote the wrong amount… Read More