Here’s What United Said About My Awful Global First Experience

Last Friday I flew United Airlines Global First from San Francisco to Frankfurt on their ancient Boeing 747-400. I flew the product voluntarily and no one forced me to. Hell, some people thought something happened to me when I told them I’m flying United. Internationally. I really thought United had changed. You’d think after all of the service improvements they said they were going to implement and… Read More

Despite Polaris Enhancements, United International First Class is still a Joke

11k METRES ABOVE – Hello from the sky. I honestly do not even know where to begin.. Oh, United… I’m presently somewhere over the Atlantic on my way from San Francisco to Frankfurt on a United Airlines Boeing 747-400 in United Polaris First Class (Global First). I was really looking forward to the flight, I’ve read United did get better in the premium cabins since… Read More

When United Can’t Refund Correctly…

I need to rant. I’ve just about had it with United and their refunds department (oh, and perhaps their horrible computer system which can never process anything correctly). Let me explain. As you all know, I have an award booking service, and one of my clients needed to change his award ticket for travel out of a different city. Ok, no problem. I changed the… Read More

United’s New Ad is… Optimistic

United Airlines announced a few months ago their new Business Class product, entitled “United Polaris”. Why they decided to go with that name is beyond me.. it doesn’t really fit anything and I personally prefer “BusinessFirst”… it sounds more exclusive and even better marketing since you have “First” in the name. Anyway, United released an ad for their new Business Class product last week and… Read More

Review: United Airlines Business Class B737 San Francisco to Mexico City

United Airlines 412 San Francisco (SFO) – Mexico City (MEX) Boeing 737-800 25 May 2016 I had about a four hour connection in San Francisco and I spent the majority of that time relaxing at the AMEX Centurion Lounge before heading to the United Club in the International Terminal. I was able to enjoy a nice dinner at the Centurion Lounge and then later a… Read More

My United Reservations aren’t Ticketing quickly

I redeem United MileagePlus miles for most of my travel as they’ve got a somewhat-good award chart and don’t charge fuel surcharges. I also redeem the most United miles (and Chase points) when helping clients through BoundlessMiles. Lately, however, my United reservations haven’t been ticketing quickly. And by quickly I mean it has been taking 3-5 days for ticketing… usually it takes less than an… Read More

United Airlines First Class B737 Chicago to San Francisco

Visiting a Friend in Chicago – Introduction United Airlines 309 Chicago-O’Hare (ORD) – San Francisco (SFO) Boeing 737-900 28 February 2016 My awesome weekend in Chicago came to an end on Sunday afternoon after my friend was kind enough to drop me off at O’Hare airport about two hours before my flight to San Francisco. There are about three direct flights between Chicago and Seattle with… Read More

United Airlines First Class B777 San Francisco to Chicago

Visiting a Friend in Chicago – Introduction United Airlines 214 San Francisco (SFO) – Chicago-O’Hare (ORD) Boeing 777-200 26 February 2016 My connection time of about one hour and thirty minutes in San Francisco was spent at the AMEX Centurion Lounge, my favourite airport lounge in the United States. I just love this Centurion Lounge – it’s so cool and the food, drinks, and service are… Read More

United Airlines First Class A320 Seattle to San Francisco

Visiting a Friend in Chicago – Introduction United Airlines 587 Seattle (SEA) – San Francisco (SFO) Airbus A320 26 February 2016 My flight to San Francisco was leaving a few minutes past 19:00 and I made it to the airport at about 17:30 and after printing my boarding pass (I always keep paper boarding passes even though I use the digital one), I headed to the AMEX… Read More