I have a love/hate relationship with Brussels Airlines – I love them because they have cheap fares within Europe and I can earn Miles & More miles on all of their tickets. I hate them because 1) they don’t offer anything for free in European Economy and 2) the FAs and ground staff aren’t the nicest.
That being said, I now hate Brussels Airlines more. Why? Apparently they are one of the few airlines in the world that don’t have a 24-hour free cancel policy! WTF?! Even easyJet has a 24-hour policy whereby you can cancel your ticket. I booked a cheap ticket from Kraków to a European City and the next day (20 hours after booking), the fare dropped by half and I wanted to cancel and rebook – I figured calling Brussels Airlines to cancel the ticket would work.
“We don’t have that. There is no 24-hour cancel policy.”
Right.. well then in that case I can’t wait until Lufthansa fully absorbs you and turns you into Eurowings or something else, because a Lufthansa Group airline that doesn’t have a free 24h cancel policy? Seriously? After investigating the issue, it turns out Brussels Airlines does have a 24-hour cancel for free policy… which only applies on flights to/from the United States.
Brussels Airlines in my eyes is the ultimate Star Alliance low-cost carrier. What’s next? Not allowing any miles to be earned on cheap tickets? Look, I get that they are trying to compete with the real European low-cost carriers, but they still are a traditional airline in an alliance and should have some standards instead of trying to force every euro out from travellers.
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