While I am generally not a fan of the American Airlines website, it usually is a great way to confirm oneworld award space (for the airlines that are displayed), after checking the British Airways website (which occasionally displays phantom award space). Usually when searching for oneworld flights to Europe, I will use AA.com first as it tends to be more accurate and show more connection options than BA’s website. However, as of now, something strange is happening with Qantas availability on AA.com – some of the dates I checked that are showing “MileSAAver” availability are actually phantom Qantas availability.
For example, when searching for Los Angeles to Brisbane, several dates in Economy and Business Class show as available for 40k and 80k miles, however, when selecting the flight to proceed with the booking process, I get this wonderful message:
The flight you selected is no longer available. Please modify your request.
At that point, the website refreshes and the flight that I wanted to select is still there – and it has been there for days. I was intending to book something for a client last week and noticed this phantom Qantas availability and figured AA.com would sort itself out within a few days, but that hasn’t been the case.
If you are planning on transferring SPG points to American Airlines, double check the availability on several other oneworld airlines before making the transfer as AA.com isn’t 100% accurate at the moment. This is the first time I’ve experienced phantom availability on AA.com, so I’m not sure if this is a temporary glitch or not, but I hope it will be fixed soon.
From the other side, Points From The Pacific reports that Qantas isn’t displaying American Airlines Economy awards on their website even if there is availability… so something strange is happening on both sides of these airlines.
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