Oh my, British Airways…
British Airways has several lounges in London, however their true First Class Lounge (for BA First Class passengers) is the Concorde Room. After my wonderful flight in BA First Class, I was really expecting an awesome lounge at their main hub and base airport. Nope, that didn’t happen.
The Concorde Room isn’t special at all from the other lounges BA offers. While the food/drinks may be better, the lounge has the same boring design that the Galleries lounges have at Heathrow, there is absolutely nothing amazing about the Concorde Room. Apart from the Concorde Dining, whereby you can order anything off of the menu and eat ‘restaurant style’ in the lounge.
All of the BA Lounges at Heathrow are in really shabby condition, you’d think that for their main airport they would have an awesome lounge.. nope! There is a bar, however the amount (or lack) of premium drinks is a laugh, I mean how is this supposed to compare to other First Class Lounges?!
In addition to the ‘inside’ part of the lounge, there is also a terrace that overlooks the main terminal. I think that my favourite part of the lounge was the terrace, it genuinely looked like they invested the most in the terrace, it seemed like a completely different part of the lounge and something I liked.
The Concorde Dining is basically a restaurant within the lounge whereby passengers can order food from a menu and enjoy it ‘restaurant style’.
The lounge has several seating areas which mainly consist of sofas and lounge chairs spread throughout the room. The lounge isn’t huge in size, but I assume since they limit access to just BA First Class and Concorde Room Cardholders, that it doesn’t get that full.
In addition to the Concorde Dining, there is also a smaller menu choice for passengers who are seated elsewhere in the lounge, meaning the food can come to you.. just a smaller selection of it. I wasn’t particularly hungry after my awesome flight and therefore ordered a few things off of the smaller menu.
I tried the tomato soup from the smaller menu.. and it was borderline inedible, waaaaay too salty. I have heard that most people dislike the Concorde Room since it lacks that attentive ‘First Class’ service, and to be honest, I really didn’t feel like I was in a First Class lounge.
I’m not going to comment on the bathrooms…
On the plus side, there is a complimentary spa for First Class passengers, so I was able to have a nice massage.
All in all, British Airways definitely has some work to do. The Concorde Room felt very similar to the Galleries lounges that BA offers other passengers, from all of the First Class lounges that I’ve been to, this one is definitely the worst. While the staff is friendly, there isn’t that personal touch or professionalism that other airline staff show for First Class guests. The BA First Class ground services are definitely lacking, if they want to be ‘in the game’ they should think about a new lounge concept.. and I’m not just talking about the design… the food and service also need to be improved. At least the champagne was good!