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I have a love/hate relationship with Brussels Airlines – I love them because they have cheap fares within Europe and I can earn Miles & More miles on all of their tickets. I hate them because 1) they don’t offer anything for free in European Economy and 2) the FAs and ground staff aren’t the nicest.
That being said, I now hate Brussels Airlines more. Why? Apparently they are one of the few airlines in the world that don’t have a 24-hour free cancel policy! WTF?! Even easyJet has a 24-hour policy whereby you can cancel your ticket. I booked a cheap ticket from Kraków to a European City and the next day (20 hours after booking), the fare dropped by half and I wanted to cancel and rebook – I figured calling Brussels Airlines to cancel the ticket would work.
“We don’t have that. There is no 24-hour cancel policy.”
Right.. well then in that case I can’t wait until Lufthansa fully absorbs you and turns you into Eurowings or something else, because a Lufthansa Group airline that doesn’t have a free 24h cancel policy? Seriously? After investigating the issue, it turns out Brussels Airlines does have a 24-hour cancel for free policy… which only applies on flights to/from the United States.
Brussels Airlines in my eyes is the ultimate Star Alliance low-cost carrier. What’s next? Not allowing any miles to be earned on cheap tickets? Look, I get that they are trying to compete with the real European low-cost carriers, but they still are a traditional airline in an alliance and should have some standards instead of trying to force every euro out from travellers.
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Editorial Note: Opinions expressed here are author's alone, not those of any bank, credit card issuer, hotel, airline, or other entity. This content has not been reviewed, approved or otherwise endorsed by any of the entities included within the post.