A few days ago I shared the story of my epic journey from Seattle to London (via Las Vegas, Houston, Mexico City, Newark, and Zurich.. of course). The entire trip ended up being a mess (both ways) because of the Lufthansa strike (which is over for now.. I hope), and basically of course the agents said nothing was available and we’d be stuck in Mexico City for a few days.
Being smarter than them, I checked ExpertFlyer and routed us to London via Zurich in SWISS First. Then once I verified all of the availability, I called the Miles & More Senator phone line and had the agent reissue our tickets (from Air Canada stock to Lufthansa stock – since it was a last minute emergency). While my friend was super excited to initially fly Lufthansa First Class, I think I got her more excited when I told her she’d be flying SWISS First since you normally can’t book it using miles unless you’re a Miles & More Senator or HON Circle Member.
Needless to say, we loved the flight and while I will have a full review of SWISS First soon (I promise), I just wanted to share how amazing the flight was. The flight attendants were beyond awesome and one of them was even in the new SWISS Brand Video! As is the norm with SWISS, the food was excellent and delicious. In addition, the cabin was only half full, so it was spacious and private.
The interesting thing is that when emergency situations arise (last minute cancellations, etc.), passengers are usually rebooked in the highest fare class possible on their new flights (for example, if you booked Economy “S” Class and there was a flight cancellation, you’d probably be rebooked in Economy “Y” Class). In our case, we were on award tickets and there was no last minute availability, so we were rebooked from award to revenue fare classes.
Our initial Lufthansa First Class flight from Mexico City to Munich was in First “O” Class, and we were rebooked in SWISS First “F” Class (basically like if we paid $15k for it, instead of using miles).. which means we also received a bunch of miles for the flight:
This usually happens in the event of strikes and cancellations, I’ve had it happen to me once before and last time, I received ~20k miles for Lufthansa First Class between Frankfurt and San Francisco.
The point of all of this is to be proactive and find the flights you want yourself and don’t expect the agents to rebook you on something you’d like if you don’t propose and “feed” the flights to them. They’re busy and I’m sure they’d appreciate it if you have a set of flights ready, otherwise they will probably offer you the alternative that comes up first (in our case it was MEX-LAX-IST-LHR.. three days later).